The sign-in code did not arrive

In the app you sign in with a six-digit code sent to your email. On the website you sign in with an email address and a password, and email is used to confirm your address and to reset a password.

If nothing arrived, first check your spam folder and the address you typed. A trailing space or one wrong letter sends the message somewhere else.

If all of that is right, ask for a new code. Always type the code from the most recent message, not from an earlier one.

If nothing arrives after a few minutes, contact us through the contact page. You can write to us without being signed in, so someone who cannot get in can still reach us.