Help Centre
How Peelpel actually works — searching, booking, chat, address privacy, and what to do when something goes wrong.
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Your accountSigning in on the website and in the app, editing your profile, language, and what to do when you want to close an account.7 questionsBookingsHow a booking closes, what is taken the moment you book, and what opens once the booking exists.7 questionsCancellationsWho can cancel and when, what happens when each side cancels, and the refund policy.6 questionsChat and safetyWhen a chat opens, what you may write in it, and what changes once a booking is confirmed.6 questionsFiltersHow to narrow results: price and unit, features, distance and sorting.6 questionsFinding parkingHow to look for a parking space, what the tariffs mean, and how long you can park.7 questionsFinding storageHow to look for a storage space, how the rental period is measured, and what a renewing rental means.7 questionsGetting startedWhat Peelpel is, how to look for a space, and what happens when you book.7 questionsMonthly and rolling rentalsHow storage rentals are measured in months, what a rolling rental is, and how to stop one.6 questionsNotificationsWhere notifications appear, what you are notified about, and how the unread marker works.6 questionsHosting a spaceWhat publishing a listing requires, how the review works, and what happens to the bookings that arrive.7 questionsPaymentsHow a rental is paid for today, what Peelpel handles and what stays between the two sides.6 questionsPrivacy and safetyWhat a listing shows publicly, who sees the address and when, what the other side learns about you, and how to report.6 questionsSearchHow to find parking or storage: what, where, when and for how long.7 questionsTroubleshootingA sign-in code that did not arrive, a listing missing from search, a refused message, photos that will not upload and a host who does not answer.7 questionsWallet and earningsWhat a host receives from each booking, what is deducted, and when the money is available.5 questionsWithdrawals and payoutsWhen your money becomes available, and how a host receives it.5 questions