How cancelling works

There is no approval from the other side and no waiting for an answer. Once the booking closes the space is yours, and where the booking involves payment it closes when the payment goes through.

Either side can cancel a booking. For a renter that is withdrawing from it; for a host it is the only way out of a booking they cannot honour.

Cancelling releases the dates at once and the space becomes free again. The other side is notified inside Peelpel, and if you wrote a reason it is passed on exactly as you wrote it.

Cancelling within a short time of paying entitles you to a full refund, under the cancellation policy at /legal/cancellation. The refund goes back to the card you paid with, and when it appears on your statement depends on the card company.