When the place is not as described

If the place you arrived at does not match the listing in a material way — measurements significantly different, access that does not exist, a space that is not free — report it to us within 24 hours of the start of the rental.

This window is deliberately short. It exists so we can check the place while what was there can still be verified.

On such a report the booking is cancelled and the payment is refunded in full, and the listing is reviewed again.

Reports are made through the contact page. Attach a link to the listing, write exactly what was different, and attach a photo if you have one.